If you’ve ever read my column before, you already know that I love the airline business. A... Read More

Air Mail for American Way Magazine 08-01-2006 Read More

I want to take this opportunity to salute and thank my colleagues for the resilience, stam... Read More

As hard as it may be to believe, this is my final column of the decade. That a decade has... Read More

Air Mail for American Way Magazine 11-01-2006 Read More

Air Mail for American Way Magazine 09-01-2006 Read More

Air Mail for American Way Magazine 01-01-2010 Read More

No, I haven’t abdicated responsibility for writing my column this month. Rather, because I... Read More

No, I haven’t abdicated responsibility for writing my column this month. Rather, because I... Read More

One of my favorite airline “bad” habits is loading up on glossy magazines for the ride. I... Read More

Whenever I visit New York City, I marvel at how much can change there in a short period of... Read More

Whenever I visit New York City, I marvel at how much can change there in a short period of... Read More

We all enjoy the convenience of having video games, movies and Wi-Fi on our cell phones, b... Read More

“The central struggle of men has ever been to understand one another,” writes Antoine de S... Read More

“The central struggle of men has ever been to understand one another,” writes Antoine de S... Read More

With Thanksgiving upon us, I would like to use this month’s column to express heartfelt gr... Read More

With Thanksgiving upon us, I would like to use this month’s column to express heartfelt gr... Read More

In 1939, American Airlines made a groundbreaking investment in customer satisfaction by pu... Read More

In 1939, American Airlines made a groundbreaking investment in customer satisfaction by pu... Read More