Sherri, you are a bright, talented, successful, powerful woman. That is evident to all who read your column. Strive for balance with your editorials. Alternate between your personal adventures and the personal interests of your customers. Become genuinely ­interested in other people. Make your customers feel important. Arouse in us an eager want to read your columns.
In your October 1, 2006, column, you ­detailed going cold turkey without your BlackBerry for a weekend while staying at a four-star Chicago hotel. I read this column as I flew into O'Hare from Phoenix. I spent that night sleeping on the floor at O'Hare as severe thunderstorms swept across the area. Hundreds of flights were canceled, and the airport was chaos. That night, I reflected on your column and how out of touch it seemed with the reality of what was happening at O'Hare.

There were many acts of unselfishness that night. One American Airlines captain stayed at a gate for nearly six hours, tirelessly answering questions for confused and weary passengers. BlackBerrys and fancy hotels were the last things on anyone's mind. I found myself wishing that you were there with us, walking through O'Hare and seeing the countless unselfish acts that would've made worthy subjects for your column.

ALLAN E. KOSKI, ISHPEMING, MICHIGAN

dear ALLAN: Sherri wishes she had been at O'Hare that night, too, as, with her newfound ability to go without her BlackBerry for a little while, she would have had time to chat with our passengers.


ONE OF THE BEST

In your March 1 issue, you had a story on Terrence Howard called "History Buff." I had to write to let you know how much I enjoyed the article. I have seen all of Howard's movies, and I believe he is one of our best actors, not to mention one of the hottest-looking men in show business.