AN A+ FOR AA
I wish I could list all the American Airlines employees who have reinforced my decision to keep my loyalty to your airline. But to do so would require a roster of all who are in your employ. Without exception, the service — and more importantly, the genuine caring and courtesy that I have consistently experienced — makes me proud to say this: You are my airline. Cheers!

Douglas Terry, Chicago, Illinois

Dear Douglas: And you are our customer. Pardon us while we blush. Thank you!