American Way Cover - 11/15/2002

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Web Picks » How many customers are “delighted” with customer service? Not many, from the looks of Complaints.com, a site that features rants, diatribes, and laments from the piqued and the chafed.
Crowd Control » Howard Rheingold has made a career chronicling the intersection of technology and society. His 1993 book, The Virtual Community, foretold the Internet explosion. His latest work, Smart Mobs: The Next Social Revolution (Perseus Publishi...
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Fact & Figures

by American Way Staff

GIVING AT THE OFFICE
Over $10 billion The amount raised each year through corporate employee giving campaigns.


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