In a new study of cable news, the Project for Excellence concluded
that
CNN did stand out for its neutrality, but that it relied more
than its competitors on interviewing correspondents on the scene
rather than gathering a variety of sources to present various
points of view, like its hard news brethren at the networks.
"They've got to find a way, if they want to go back to that
old-fashioned storytelling, to fill the beast," says Tom
Rosenstiel, director of the project. That's going to take more
money, because hard news is more expensive to produce than pundit
shows, and the company will have to bear those costs at a time when
the influx of new cable subscribers is thinning.
What CNN can't afford to do is to repeatedly revise its
strategy.
"One of the things that doesn't work in TV news is changing your
mind every couple of years," Rosenstiel says. "It creates a kind of
brand dissonance."
There's the key word, because the big difference between CNN and
its competitors lies in definition: CNN is a brand spread across
multiple properties, not simply a news network. Just as CNN/U.S.
offers its viewers news on demand, the CNN News Group offers its
customers whatever information they want, however and whenever they
want it, not to mention its advertisers any permutation of
television/radio/web/wireless advertising they can conceive.
CNN has a great brand and an international foothold that its
competitors would love to claim, says Gigi Johnson, executive
director of the Entertainment and Media Management Institute at
UCLA's Anderson
School of Management. CNN has also found new ways
to package its news and deliver it to people the way they like it -
in customized e-mail blasts, for instance. The lingering question
is whether the CNN brass have been willing to edge far enough out
on the branch to really reinvigorate the business. "This is a nice,
solid strategy," Johnson says of CNN's efforts to date, "but
perhaps it isn't adventurous enough."