American Way Cover - 12/15/2004

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Customer Respect Group | online customers | CHRIS TUCKER | Bank of America

Respect Thy Customer

by Chris Tucker

The Customer Respect Group, an international research and consulting firm, rates the country’s 100 largest companies to see how they treat online customers by measuring simplicity, responsiveness, attitude, and more. On a scale of 1 to 10, the average score this year was 6.2.
— Chris Tucker

The Head of the Pack
8.7 - Microsoft
8.6 - Hewlett-Packard
8.5 - IBM
8.2 - Bank of America
8.1 - Medco Health Solutions
7.9 - Intel
7.8 - Albertson’s
7.8 - Kmart Corporation
7.8 - Walgreens
7.7 - United Parcel Service

Related Topics:

CHRIS TUCKER | Bank of America | Hewlett-Packard | IBM | Intel | United Parcel Service | Microsoft

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