Dell | Austin | entrepreneur
Micahel Dell Takes On The World
by
Helen Bond
But as usual,
Dell is looking ahead. Wielding its ruthless
low-margin game as a strategy to seize market share in new terrain
like storage and mobility, and in new markets overseas, Dell
continues to test its flexible, speedy style. American Way talked
to the
Austin entrepreneur about what the future holds, and why his
fast-breaking culture is so envied.
American Way: Everyone likes to talk about your corporate
culture. How do you describe your corporate culture?
Dell: Our culture is agile, results-oriented, it sets
aggressive goals for itself, it's challenging, it's internally very
self-critical. We don't spend a lot of time congratulating
ourselves for things that have happened. We spend most of our time
thinking about what we are going to do in the future to improve
things and make them better. We continue to set higher and higher
standards.
AW: How do you keep that mindset at this huge company? How has
your start-up mentality changed as your company has grown?
Dell: You can't make all your decisions in the center of your
company. Those days were over about 15 years ago. Basically, what
you have to do is have a clear strategy, a framework for decisions,
and almost a philosophy for ideas and strategies that can permeate
many different kinds of businesses [around the company].
What I spend my time on and what the people in the center of the
company spend their time on, is to work the strategy - what are we
trying to accomplish? We don't know anything about how to go after
the market in a faraway country. We have a strategy. But there is a
team there that knows the market much better than we do. They have
the accountability, some assets, and resources from the company,
but they also know what the framework for success is and can
compare themselves to other Dell businesses around the world. That
has worked well for us.
AW: Where is Dell going with its business
geographically?
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