In 1939, American Airlines made a groundbreaking investment in customer satisfaction by purchasing a fleet of 14 limousines to transport travelers in three AA cities to and from the airport. Alas, as much as our customers enjoyed the extravagance, the limousine service did not last. However, another industry-first innovation, the American Airlines Admirals Club, launched that same year, and it has stood the test of time. I’m pleased to devote this month’s column to that 70-year-old institution.
In 1939, American Airlines made a groundbreaking investment in customer satisfaction by purchasing a fleet of 14 limousines to transport travelers in three AA cities to and from the airport. Alas, as much as our customers enjoyed the extravagance, the limousine service did not last. However, another industry-first innovation, the American Airlines Admirals Club, launched that same year, and it has stood the test of time.
Tokyo’s best minigallery is just a few gates away.
Home is ... wherever you happen to be at the moment. According to our Road Warrior winners, that is.
LOOK MA, NO WIRESTired of crawling along baseboards in search of a phone jack? T-Mobile HotSpot service could make that activity obsolete.Arm your laptop with a wireless networking card, find a T-Mobile HotSpot location, and you canlog on to the Int...
CEO Gerard Arpey talks about a series of programs called the American Airlines Business Suite that make travel more enjoyable, productive and rewarding for small- and medium-size businesses.
Wondering how to tempt jolly old Saint Nick down the chimney? Hint: Appeal to his sweet tooth.
Contrary to what you may have learned on Seinfeld, your father will not be elated if you gift him with a too-small T-shirt that says "#1 Dad." Nor does he want a new putter, a gift card to a restaurant, or another set of wrenches for Fathers Day. No...