U-turn
by John Carroll
"The last couple of years, GM has come out with J.D. Power awards
in their segment," Power says. "They've won a bunch. But people
still have a perception that some of their cars are not as
high-quality as the Japanese vehicles."
And perception sells cars.
"This effort by the
Hyundai management has been almost unbelievable
- to do it as fast as they have," says Power. "We feel that it
takes two generations of models to get somebody into the major top
level, and it took [Hyundai] about five years."
A model generation, by the way, used to be six to eight years. But
with Hyundai barreling ahead, even that time frame has changed, as
manufacturers now look to gear up big advances in four to five
years.
Maybe Korean culture can be chiefly credited with the swift pivot,
says Power. The attitude from the top down has been to learn from
mistakes and make whatever improvements are necessary.
"The mind-set at Hyundai was that we need to know these things,
whereas some of the older players would say, 'We know all about
that.' To change the management thinking is the most important
thing - to have them understand that the consumer is the one
calling the shots today. That's why some of the manufacturers have
fallen behind the others. It's a tough thing, but I think Hyundai
was out to show they could do it and they wanted all the
straightforward information. They didn't come up with excuses -
they said let's fix it."
If there's any one criticism that Hyundai still finds hard to
shake, it's the sense of sameness in everything it puts on four
wheels. Line up Hyundai cars (like its four-door Sonata) in any
average mall parking lot, and they're among the first to get lost
in the crowd of similar-looking models.
But even that, says Szakaly, hasn't been a big drawback. In fact,
there might be a curious advantage involved.
Share Your Comments