No, I haven’t abdicated responsibility for writing my column this month. Rather, because I have long believed that the biggest factor separating American Airlines from the many carriers that have gone bankrupt or disappeared over the years is our people, and because this month we are celebrating the 20th anniversary of our Miami hub, I want to spotlight the architect and driving force behind our success in Miami -- and throughout the Caribbean and Latin America -- over the last two decades. His name is Peter Dolara, and he is the man you see pictured above.
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