Microsoft | Bill Gates | Las Vegas | transactional Web sites
Managing The Edge
by
Chris TuckerWacker: It starts with what we call the devox, the voice or spirit
of deviant ideas, people, products. It's the innovation virus. That
devox starts way out on the Fringe. It then moves to the Edge, then
to the Realm of the Cool, and then becomes the Next Big Thing. Then
it turns into Social Convention. From there it can go to Cliché,
Icon, Archetype, or Oblivion.
American Way: How about some examples of that migration?
Wacker: Look at
Las Vegas, which started out on the Fringe
with Bugsy Siegel and mob money. Then the idea got tamer as Vegas
moved into the Realm of the Cool and eventually became Social
Convention. Now you've got state governments that are in the
gambling business, and people take their kids to Vegas. It's become
a Cliché.
Or look at tattoos. They went from being the mark of hell-raising
sailors to something any stylish high school kid can have.
American Way: How can businesses profit from tracking the
devox's voyage?
Wacker: The trick is to see which deviant ideas are going to
move through the whole cycle and create new markets as they go.
Think about Elvis, who's now either Icon or Cliché, depending on
your taste. There are about 17,000 transactional Web sites that pay
no money to the Presley estate. So the people who brought Elvis to
the Social Convention stage are not making that money. Someone else
is.
American Way: It's surprising to see Bill Gates on your list of
famous "technodeviants."
Wacker: He's a wonderful case study. He and
Microsoft both
were deviant at the beginning. Now he's moved through the devox to
become the icon of the 21st-century monopolist. If he was still
deviant, and the Justice Department sued Microsoft, he would have
just said, "I'm moving my company out of the U.S."
American Way: You say the devox has always been with us, but it
moves much faster now. Why?
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