American Way Cover - 12/15/2001

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Of online shoppers | online retailers

Fact & Figures Ii

by American Way Staff

JUST-IN-TIME SHOPPING?

No.1 Barrier to repeat purchase through an online retailer: late delivery

No. 5 Barrier to repeat purchase: high prices

60% Of online shoppers visit more than one Web site before purchasing.

1,500 Number of online retailers rated for on-time delivery, customer support, and pricing by Biz Rate.com

Source: BizRate.com forecast of holiday 2001 shopping trends


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