American Way Cover - 10/15/2001

Features
New Musical Scenes » On a pilgrimage for great live music? Join American Ways caravan to these up-and-coming music scenes, where Today's artists seek their big break.
3 Bottles
Aftertastes » Save room for dessert dessert wines, that is. Pick up one of these as a final sweet-tooth-satisfying course.
Book Buzz
Sage Operations » Sage Observations Richard Reeves turns his pen on the nations 37th commander in chief in President Nixon, and author Tony Hillerman speaks to his public in Seldom Disappointed.
Hot Ink » LIVING A LIFE THAT MATTERS By Harold S. Kushner Knopf, $22 Make it through the aforementioned books and you’ll definitely be ready for Rabbi Kushner’s new book. The author of When Bad Things Happen to Good People helps us understa...
Flying with Fast Company
Teacher In Chief » Why would a CEO take time out every month to teach his new hires? He wants them to take customer service as seriously as he does. It’s early on a Tuesday morning in Austin, Texas, and Craig Tysdal, president and CEO of NetSolve Inc.,...
One Smart Customer » The president and CEO of NetSolve admits it: He’s a maniac about customer service. At a restaurant one evening, a diner was told that there weren’t any olives for her martini, so Craig Tysdal ran out to the store and bought her a whole jar — and he ...
Hull Of An Idea » What do you do with the world’s largest nonfloating ship’s hull — 165 feet long, 20 tons of steel and wood — when it’s sailing above the lobby of your corporate headquarters? That was the question facing the executives of Yazaki, one of the world’s ...
Job Title Of The Future » PROJECT MEANIE WHO Marlene Dolan COMPANY InsightShare LLC AGE 44 HAS HELD TITLE FOR More than a year Previous title Senior VP of human resources, Forum Corp. The diminutive...
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Travel Tip

by Elaine Glusac

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