American Way Cover - 1/1/2002

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telecommunications | Internet

Facts & Figures Ii

by American Way Staff

BRANDING IRON
1 Rank of Avis in study measuring strength of customer loyalty.

12 Number of the 25 strongest brands that are telecommunications or Internet companies.

95 The estimated increase in lifetime profits from a 5 percent increase in customer loyalty.

Source: Brand Keys 2001 Customer Loyalty Leaders Index


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