telephone service | electricity | Chairman and CEO | high-tech world
What's Under The Sun?
by
Scott S. SmithMcNealy: Actually, I don’t have a laptop today, but I understand that some people are still lugging those things around. The big surprise will be the disappearance of the Internet — though it will probably happen so gradually no one will really notice. The Net will still be here, of course. It will just become invisible. You won’t think about it any more than you think about water,
electricity, or
telephone service today. The Net will be a utility you use when you need it. AW
mcnealy on managementhere’s what sun’s chairman and ceo says about managing in a high-tech world.
recruiting people: “people want to change the world, make it a better place to live. offer them the chance to do that, and you’ll attract bright, dedicated people.”
retaining people: “we like to give our people some rope and let them venture out a bit. we only yank on the rope when absolutely necessary.”
decision-making: “good decisions depend on good data. too often we think we understand the situation, when in fact we don’t have the right data.”
business pet peeves: “i try to look at business from a customer viewpoint, so any defect in a product or service or process becomes a pet peeve. i also hate finger-pointing. if a customer has a problem, i don’t want [employees blaming each other]. i want them to work together to solve it.” —
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