voice recognition | Dipanshu Sharma | SPEECH RECOGNITION | Verizon Wireless
Talk Of The Town
by
Robert Mcgarvey
Also fueling this recent consumer embrace of
voice recognition is
what Mahoney delicately refers to as a "backlash against talking
with nonnative speakers," which, put more plainly, means that many
of us would rather talk to a computer than to someone at a call
center in a developing country. "We are a self-serve society," adds
Cambridge, Massachusetts-based Paul Kowal, coauthor of
Enabling
IVR Self-Service with Speech Recognition. "Voice-recognition
systems are always friendly." They never tell us we are wrong, they
are unfailingly cheerful, and, increasingly, they're indeed giving
us what we want. What's not to like?
Voice recognition is also cheap - low costs are driving many
deployments as companies look for ways to save money on human
employees, who require salaries. But the real excitement swirling
around this software is the growing recognition that voice is one
data-input device most of us always have with us, particularly in
an age of ubiquitous wireless phones. Companies are now learning to
harness voice inputs so that we can do truly cool things more
quickly and easily than ever.
"Using your voice to get the information you want is 10 times
faster than using a mobile phone's keypad," says Dipanshu Sharma,
CTO of San Diego-based V-Enable, a pioneer in developing
speech-based search tools. Of course, a conventional wireless phone
can be used to search for, say, movie showtimes - but go ahead and
type in "Snakes on a Plane" and your zip code. Wouldn't it be much
faster just to ask your phone for this information? "With our
service, that's what you do," says Sharma, who also says Verizon
Wireless subscribers already can tap into this voice-powered
service.
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